This Service Level Agreement Template is available for download here. You’ll find this Service Level Agreement Template useful for you. A Service Level Agreementmeans achieving of service level targets within defined limits. It is a sort of contract agreement done between service providers and their customers. For example, a telecom company offers an SLA of n number of hours for solving the problem. An SLA agreement is also done between the parent company and the company to which the parent company has outsourced its business. For example, an eCommerce company has outsourced its call center operations to a BPO company and has demanded for an SLA of 20 seconds maximum for answering the call. A Service level agreement plays an important role in the business. If SLA number is green it means all the targets are in place and the end customer is also satisfied as his enquires are answered on appropriate time. However, the service, which is being offered, is analyzed on different parameters such as customer satisfaction index and other quality parameters. You will like Service Level Agreement Template.
Service level agreement is a kind of agreement signed between a service provider company and a customer. A service level agreement clearly defines the quality of services, types of service and time during the services to be provided. Service level agreement is often a part of wider service contract signed between both parties. Such kind of agreement can be prepared for different types of service. The service level agreement also includes financial penalties for failure to meet these requirements mentioned in agreement. If you have lake of information about to prepare a service level agreement, you should browse internet where you can find bundle of useful tips and guideline. Service level agreement templates are also a best way to prepare such agreements for your company. Websites allows you to download templates for free, and after that you will be able to make changes as per your needs.
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